God is a salesman : learn from the master

Edition

-

ISBN/ISSN

9781599951546

Collation

xi, 144 p. ; 21 cm.

Series Title

-

Call Number

658.85 Ste g

How to become a rainmaker : the rules for getting and keeping customers and c…

Edition

-

ISBN/ISSN

9780786865956

Collation

xvii, 169 p. ; 20 cm.

Series Title

-

Call Number

658.8 Fox h

Build your customer strategy : a guide to creating profitable customer relati…

Edition

-

ISBN/ISSN

9780471776604

Collation

xviii, 202 p. : ill.. : ind. ; 24 cm.

Series Title

-

Call Number

658.812 Bar b

Social media marketing 2022 : 4 books in 1

Edition

-

ISBN/ISSN

9789783082320

Collation

426 p. : ill. ; 23 cm.

Series Title

-

Call Number

658.872 Pre s

Managing customer relationships : a strategic framework

Edition

2nd

ISBN/ISSN

9780470423479

Collation

xv, 512 p. : ill. : ind. ; 26 cm.

Series Title

-

Call Number

658.812 Pep m

Value proposition design : how to create products and services customers want

Value Proposition Design helps you tackle a core challenge of every business — creating compelling products and services customers want to buy. This practical book, paired with its online companion, will teach you the processes and tools you need to succeed. Using the same stunning visual format as the authors’ global bestseller, Business Model Generation, this sequel explains how to use t…

Hearty complaint handling

Edition

-

ISBN/ISSN

9786020324579

Collation

xii, 207 p, 21 cm

Series Title

-

Call Number

658.812 May h

Hearty service : service itu di sini

Edition

-

ISBN/ISSN

9786020310664

Collation

229 p, 15 x 21 cm

Series Title

-

Call Number

658.812 May h

Body language for bankers

Edition

-

ISBN/ISSN

9786020279589

Collation

xiv, 278 p, 15 x 23 cm

Series Title

-

Call Number

650 Toh b

Management decision

Edition

-

ISBN/ISSN

0025-1747

Collation

-

Series Title

-

Call Number

658 Sor m

An evaluation of divergent perspectives on customer relationship management :…

Prompted, in part, by the highly publicized failure of customer relationship management (CRM) initiatives, academic research on CRM has begun to flourish. While numerous studies have yielded important insights, the extant CRM literature appears to be inconsistent and is highly fragmented due, primarily, to the lack of a common conceptualization. Thus, to help advance a cohesive body of knowledg…